FAQ

Frequently Asked Questions

Got a question about ordering, shipping, returns, or caring for your jewellery? Find quick answers below.

Last updated August 3, 2026

How do I place an order?

Simply browse our collections, add your favourite pieces to the cart, and proceed to checkout. Follow the on-screen steps to complete your purchase securely.

What payment methods do you accept?

We accept major debit/credit cards, secure online payment gateways, and other checkout options available at the time of purchase.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to follow your package until delivery.

Do you offer international shipping?

Yes, we ship to select international destinations. Delivery times and any applicable customs charges vary by location.

What is your return policy?

We accept returns on eligible items within the specified return period. Please see our Refund Policy for full details.

How do I care for my jewellery?

Store your jewellery in a dry place away from direct sunlight, avoid contact with perfumes and chemicals, and clean gently with a soft cloth to keep it looking its best.

Can I cancel or modify my order?

Please contact our customer support team as soon as possible after placing your order. We will do our best to accommodate changes before the order is processed.

Do you offer a warranty on products?

Eligible jewellery pieces include a manufacturing warranty covering workmanship defects. Please refer to our Terms & Conditions for more details.