We want you to love your jewellery. If something isn't right, here's how our returns, refunds, and exchange process works.
Items may be returned within the specified return period from the date of delivery, provided they are unused, unworn, and in their original packaging with all tags intact.
Customized, engraved, or made-to-order jewellery, as well as items marked as final sale, are not eligible for return or refund unless received damaged or defective.
To initiate a return, please contact our customer support team with your order details. Once approved, we will guide you through the return shipping process.
Once your returned item is received and inspected, refunds are processed to your original payment method within a reasonable number of business days.
If you would like a different size, design, or product, we are happy to arrange an exchange subject to product availability.
If you receive a damaged or defective item, please contact us immediately with photos of the product so we can arrange a replacement or refund at no additional cost.